Quiz: Lessons Learned: Build Memory Into Your System

1. What makes lessons-learned different from a standard post-mortem?

It assigns blame for accountability It classifies each finding by fix type and implements the fix before the session ends It produces a detailed report for management It only runs after major incidents

2. Why is 'Be more careful' not a fix?

Because it's grammatically incorrect Because it's too short to be meaningful Because it doesn't encode a specific, verifiable change into the system Because it places blame on individuals

3. What is the purpose of the 5 Whys technique?

To generate five different solutions To identify five responsible team members To drill from symptoms to root cause by asking 'why' repeatedly To verify the fix works across five test scenarios

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